You are likely frustrated with false reviews that say that they are in depth and impartial, but they basically amount to just naming off the features of the service. You learn absolutely nothing new from that review, and you are back at square one, not knowing what service to go with.
Look for Only Objective Web Hosting Reviews
Even though you want to find the web host with the best features and lowest price, you really have to look for testimonials from actual customers who use the service, so you can find out how well the service works, the quality of their customer service, and so on.
Help Desk Systems Vary and Are Not Necessarily Similar
What sort of system do they use, is it a ticketing based system where you submit your question and then watch replies or do they only exchange emails with you? You have to be careful with emails because they have been known to be snagged by over-exuberant spam filters or lost over the course of time. It is also very easy to get buried in a long list of cc’s and bcc’s when there are extensive email chains that are making their way around the tech support area.
Have Pre-Sale Questions Ready
If you are unable to find any useful customer reviews then do not think twice about asking the company itself to answer all your queries. You can always phone up but emailing and using help tickets is the best approach because this means you get carbon copies of their response and can use it later. You can also get an idea of their customer support speeds on help tickets and emails.
Only Look For Money Back Guarantees
You can find 30 day guarantees with many web hosting providers, but they might not be 100% money back. Look at the guarantee before making any kind of commitment. Look out particularly for companies who have testimonials listing problems with unanswered questions about billing, or no receiving refund checks, or getting stalling tactics when getting money back. The ultimate web hosting service with free domains.
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